General information
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
- Withdrawal Period: the period during which the consumer can exercise their right of withdrawal;
- Consumer: the natural person who is acting for purposes outside their trade, business, craft, or profession and enters into a distance contract with a trader;
- Day: calendar day;
- Ongoing Transaction: a distance contract for a series of products and/or services, where delivery and/or collection obligations are spread over time;
- Durable Data Carrier: any means that allows the consumer or trader to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information;
- Right of Withdrawal: the consumer’s right to withdraw from the contract within the withdrawal period;
- Trader: the natural or legal person who offers products and/or services at a distance to consumers;
- Distance Contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, where one or more techniques of distance communication are used up until the conclusion of the contract;
- Technique of Distance Communication: any means that can be used to conclude a contract without the consumer and trader being physically present at the same location;
- General Terms: these general terms and conditions of the trader.
Article 2 – Identity of the Trader
Trade Name: BestSpiritShop
Brand: Maison Léa & Lou
Kemphaanstraat 25
1911 XA, The Hague
Netherlands
CVR: 95109145
Article 3 – Applicability
These general terms and conditions apply to any offer from the trader and to any distance contract and order between the trader and the consumer.
Before a distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the contract that the general terms can be consulted at the trader’s premises and will be sent to the consumer upon request as soon as possible and at no cost.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available electronically in a manner that allows the consumer to store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request.
If specific product or service terms also apply, the above points apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision most favorable to them.
If one or more provisions of these general terms and conditions are entirely or partially invalid or void, the remainder of the contract and these terms remain in effect, and the invalid provision is replaced with a provision approximating the original intent.
Situations not regulated by these general terms will be assessed in the “spirit” of these terms.
Ambiguities regarding interpretation or content of one or more provisions shall be interpreted in the “spirit” of these general terms.
Article 4 – Offers
If an offer has a limited validity period or is made under specific conditions, this will be clearly indicated.
Offers are non-binding. The trader reserves the right to change and adapt offers.
Offers include a complete and accurate description of the offered products and/or services. Descriptions are sufficiently detailed to allow the consumer to assess the offer properly. Images used represent the products and/or services accurately. Obvious errors or mistakes in the offer are not binding on the trader.
Each offer includes information making it clear to the consumer which rights and obligations are associated with accepting the offer. This concerns in particular:
- price including taxes;
- any delivery costs;
- how the contract will be concluded and which actions are required;
- whether the right of withdrawal applies;
- payment, execution, and performance methods;
- the period for accepting the offer or the period during which the trader guarantees the price;
- tariffs for distance communication, if applicable;
- whether the contract will be archived and how it can be accessed;
- how the consumer can check and, if necessary, correct information provided;
- any other languages in which the contract can be concluded;
- the code of conduct the trader is subject to and how it can be consulted electronically;
- minimum duration of the distance contract in case of ongoing transactions.
Article 5 – The Agreement
The contract is concluded when the consumer accepts the offer and the stated conditions are met.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt electronically. Until the trader confirms, the consumer may dissolve the contract.
For electronic contracts, the trader will take appropriate technical and organizational measures to secure electronic data transfer and the online environment. Appropriate security measures are in place for electronic payment.
The trader may, within legal limits, verify the consumer’s ability to fulfill payment obligations and other relevant factors. If the trader has reasonable grounds not to enter into the contract, they may refuse the order or set special conditions.
Upon delivery, the trader will provide, in writing or in a durable data format:
- the address to information files as per Article 3;
- conditions for exercising the right of withdrawal or clear notice of its exclusion;
- information on post-purchase service and warranties;
- information referred to in Article 4;
- requirements for terminating contracts longer than one year or indefinite duration.
If multiple deliveries are agreed, the above applies to the first delivery only.
Article 6 – Right of Withdrawal
For products, the consumer may withdraw within 14 days without giving a reason. The withdrawal period starts the day after receipt by the consumer or their designated representative.
During the withdrawal period, the consumer must handle the product and packaging carefully and may only unpack/use it to the extent necessary to determine whether to keep it. If exercising the right of withdrawal, the consumer must return the product with all accessories and, if reasonably possible, in original condition and packaging according to the trader’s instructions.
The consumer must notify the trader in writing/email within 14 days of receiving the product and return it within 14 days after notification. Proof of timely return (e.g., shipping receipt) is required.
Failure to notify or return within these periods binds the consumer to the purchase.
Article 7 – Costs in Case of Withdrawal
The consumer bears the cost of returning products.
If the consumer has paid any amount, the trader will refund it as soon as possible, no later than 14 days after withdrawal, provided the product has been received or proof of return is provided.
Article 8 – Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to products or services clearly indicated in the offer, including:
Products:
- made to consumer specifications;
- of a personal nature;
- non-returnable by nature;
- perishable or quickly expiring;
- subject to financial market fluctuations beyond trader control;
- newspapers, magazines;
- sealed audio, video, and software if seal broken;
- hygiene products if seal broken.
Article 9 – Prices
Prices are fixed during the offer validity, unless VAT changes apply.
Products or services tied to financial market fluctuations may have variable prices, clearly indicated.
Price increases within 3 months post-agreement are only allowed due to legal regulations. Increases after 3 months require agreement and consumer right to terminate.
Delivery is outside the EU; import taxes are borne by the consumer.
All prices are subject to typographical errors; the trader is not obliged to honor incorrect prices.
Article 10 – Compliance and Warranty
Products/services comply with the agreement, offer specifications, reasonable use, and applicable laws. Warranties by trader, manufacturer, or importer do not affect statutory rights.
Errors or misdeliveries must be reported in writing within 14 days. Returns must be in original packaging and condition.
Trader’s warranty matches manufacturer warranty but does not guarantee suitability for individual use or advice. Warranty does not cover:
- unauthorized repairs or alterations;
- improper handling or contrary to instructions;
- defects caused by regulatory changes.
Article 11 – Delivery and Execution
Orders will be executed with maximum care. Products are shipped from Asia to ensure best prices.
Delivery address is as provided by the consumer.
Orders will be accepted promptly, no later than 30 days, unless a longer delivery time is agreed. Delays or partial non-delivery will be notified within 30 days; the consumer may dissolve the contract without cost and may claim compensation.
In case of alternative delivery, withdrawal rights cannot be excluded; return costs are borne by the trader.
Risk of damage or loss remains with the trader until delivery to the consumer or acknowledged representative, unless otherwise agreed.
Article 12 – Duration Transactions: Duration, Termination, and Extension
Termination: Consumers may terminate indefinite or fixed-term contracts with up to one-month notice, respecting agreed rules.
Extension: Contracts for regular delivery of daily/weekly publications may extend automatically up to three months, with consumer able to terminate with one-month notice. Other contracts may extend for indefinite time only if termination is always possible with a one-month notice.
Duration: For contracts longer than one year, consumers may terminate with one-month notice after the first year, unless unreasonable.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 working days after the start of the withdrawal period. Errors in payment information must be reported immediately. Reasonable costs may be charged for consumer default.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days after discovering deficiencies. Responses will be given within 14 days. Longer treatment will be acknowledged with expected response time.
Unresolved complaints may lead to dispute resolution. Complaints do not suspend trader obligations unless stated. If justified, the trader may replace or repair products free of charge.
Article 15 – Disputes
Dutch law exclusively applies to contracts covered by these terms, even if the consumer resides abroad.
Version: 21-10-2025
