Privacy policy

Privacy Policy – Maison Léa & Lou Ottawa


Last Updated: 21-10-2025

1. Introduction

At Maison Léa & Lou Ottawa, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any way.

By using our website, you agree to the practices described in this policy.

2. Data Controller

The data controller responsible for your personal information is:
Maison Léa & Lou Ottawa
[Insert company address]
Email: contact@maisonlealou.com

We process your data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) (EU) and Canadian privacy legislation (PIPEDA).

3. Personal Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

This may include:

  • Contact information – name, email address, phone number, and shipping/billing address
  • Order information – purchase details, payment method (processed securely via Shopify Payments or other providers)
  • Account information – login credentials, preferences, and order history
  • Technical data – IP address, browser type, device information, and cookies

4. Purpose of Data Collection

We process your personal data to:

  • Fulfill and manage your orders
  • Provide customer service and respond to inquiries
  • Improve our website, products, and services
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

5. Cookies

We use cookies and similar technologies to ensure the proper functioning of our website, to enhance your browsing experience, and to analyze website traffic.

Cookies help us:

  • Remember your preferences and shopping cart contents
  • Understand how visitors use our website
  • Personalize your browsing experience
  • Provide relevant marketing content

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.